* Updated 6/1/20 *
AEC recognizes the concerns that our clients have regarding the recent Coronavirus outbreak. We assure you that we are doing all we can to maintain full emergency veterinary services while also keeping our clients and staff safe. Our clinic has and will remain open 24/7 every day and will provide the same excellent medical care for your pets during these uncertain times. We will do everything in our power to keep ourselves and our clients healthy, and you can help:
Relative to coronavirus, our goal is to limit physical contact with others and enable as much “social distancing” as practical during a pet emergency. We have adapted how we do certain things. You will see us wear additional protective gear in some situations. We will primarily communicate by phone at this time. Here is an updated list of changes we are implementing in an effort to help minimize potential virus exposure for both customers and employees:
- We are experiencing a very high volume of patient cases. Please be assured that we are doing everything we can to expedite your visit as fast as we can, but there will be longer wait times. Please be prepared to wait at your vehicle (especially with the higher temperatures on the way) and make sure you have a charged phone / charger, etc.
- The door to our hospital is locked unless we are admitting a patient. Unfortunately, we cannot allow people to enter the hospital to use the restrooms (neighboring facilities are available).
- You must call ahead to let us know you are coming. We are asking clients to first check‐in online by going to checkin.AEC.vet (or click the blue 'Check-In' tab on our website). The check-in form provides us with all your contact information and tells us about your pet and their condition. Please verify that your phone number and email address are entered accurately to help avoid communication problems. You can complete the check-in form before or after you arrive, but please only submit the check-in form one time to avoid confusion or delay us from seeing your pet.
- When you have arrived in the parking lot, please call or text us to notify that you are here. We will coordinate when you are to come into the front vestibule to transfer your pet to us. Please be patient, as we will stagger when we bring clients to the vestibule. Please understand that we will bring the most critical patients into the hospital first.
- Please expect that we will ask you if anyone in your home has had a fever, may have been exposed to someone with COVID19, or if anyone you interact with are exhibiting any signs of sickness (i.e. anyone you or a family member may work with that has been identified as a potential risk). We will still see your pet if someone in your household may be at risk, but we need to know about this so that we can take extra precautions to protect our staff.
- For a very severe case (hit by car, seizure patient or difficulty breathing) we still need you to call ahead and notify us when you arrive. We will have staff ready to meet you at the vestibule to immediately transfer your pet into our treatment area. We will ask you to return to your vehicle to wait for the doctor to call you with an update ASAP.
- When you are transferring your pet to us, please alert us if your pet can be aggressive or has any special behavior issues. Please keep any and all personal belongings with you. We will return your leash and cannot accept toys, blankets, etc. If your pet is in a carrier, we will take the carrier inside and return your carrier to the vestibule.
- Our doctors and technicians will communicate with you about your pet over the phone while you wait. We will do our best to give you an estimate regarding time required for any diagnostics or treatments, and to coordinate a staggered discharge time. If your pet requires hospitalization, our doctor will coordinate that plan with you. Unfortunately, we are no longer able to allow visitations for hospitalized pets.
- If a pet is to be euthanized, we can only allow 2 family members to be present. We will coordinate when you are able to enter the building and take you directly into an examination room. We will review your wishes and how we will proceed.
We want everyone to know that our staff understands how difficult some of these changes can be. While less than ideal in many situations, these changes will help mitigate potential exposure if someone is an unknowing carrier of the COVID‐19 virus, and that is everyone’s concern. Please know that AEC is also taking additional precautions that you may not see, including sanitization of frequently touched surfaces multiple times throughout each 24‐hour day (and immediately in any areas exposed to a visitor). We will send staff members home if they exhibit viral symptoms or may have been exposed to someone that has tested positive for the coronavirus. We honor CDC and AVMA recommendations.
All these measures can take extra time, and if anyone is sick, it may leave us short staffed. Regardless, we will do our best to navigate the situation. We ask for your patience while we do our best to safely care for your pet and reduce the potential to spread coronavirus. Please be aware that many other veterinary clinics and hospitals have reduced their hours or have become backlogged with patients, so they are sending more cases to emergency hospitals like ours to be seen. When we are "busy" there could be a substantial wait for new cases, so please prepare accordingly.
Lastly, if you are a senior or an at risk individual and your pet needs emergency care or treatment, please call us and we can assess whether we may be able to refer you to a mobile veterinarian, or help you find transport of your pet to our hospital through other means.
Thank you for again for your cooperation and your patience!