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Link
12/08/14 - AEC Rochester
Terri and Dr. Theyyunni were fabulous with our elderly dog Link. We were greeted very promptly by Terri who ran to get us a gurney and it wasn't but a couple minutes and Dr. T was examining our boy. While she was listening to his heart he tried to steal a kiss from her and we knew right away he was comfortable with her. Most Vets are standoffish with patients but not Dr. T she stayed in the room answering our questions and loving our dog, which made a huge difference to all of us. She listened to our goals and made very humane, conservative treatment recommendations and we felt heard and we weren't being gouged for using ER services. Our last experience at your facility with our cat was not nearly as pleasant as this one today. We were glad to have tried one more time. - Link's Owner [Avg. Score: 5.0]